Dimples Smith, senior human resources consultant, co-authored the article “Neutral Conflice Resolution: One university’s approach to helping employees address and resolve interpersonal conflict at the ground floor,” which appeared in the June magazine of the College and University Professional Association for Human Resources (CUPA-HR).
The article explores the university’s neutral conflict resolution (NCR) program. The program is designed to help employees resolve work-related disputes, differences and
concerns at the lowest and least invasive level. The program is designed use a structured setting with a trained mediator to resolve issues such as personality conflicts, long-standing disagreements, unprofessional conduct and such.
Smith co-authored the article with Daniel Griffith from Indiana University-Purdue University Indianapolis.